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Annual Desktop Support plan for PC and Mac

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• Annual Desktop Support SLA

We provide a dedicated day-to-day service for individual users of PCs and Macs. Our desktop consultants have expertise in all areas of computer support, and have experience solving a multitude of problems. The Annual Desktop plan is designed to help department computers run smoothly on an ongoing basis. Provided under this service are

• Computer planning and recommendations
• Day-to-day consulting and troubleshooting
• Computer installation
• Computer maintenance
• Software installation and configuration
• Applications support
• Network planning and troubleshooting
• Backup administration of workstations
• Departmental file sharing
• Hardware assistance
• One-on-one training
• Help-line consulting

This support is personal and hands-on, and provides quick and reliable help for your computer needs. It is our most comprehensive desktop service.

For a complete description of our Annual Desktop Support contract, please read our Service Level Agreement.

If you are interested in signing up for our Annual Desktop Support, email contracts@LS.Berkeley.EDU.