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Service level agreements

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Listed below are the service level agreements (SLAs) for the various services LSCR provides:

• Annual desktop support service level agreement
• Faculty computing support service level agreement
• Service level agreement for hourly and retainer projects
• Service level agreement for web projects
• Service level agreement for database projects
• Unix support service level agreement

In certain cases, the terms of these agreement may be altered by special arrangement. Such arrangements would generally be noted in writing in the actual contract.