Re: Online email management services -- pro and con

Hi Peg,

I do not have any experience with these types of applications,
instead my experience is from the CalMail side of things. If these
applications are using CalMail as the SMTP server or sending to
multiple accounts on our system, please contact us when you make your
decision. Some of these applications don't "play" well with us and
can cause problems for your mailings.

Thanks,

Bernie Tower
CalMail Consulting

At 11:57 AM -0700 10/13/05, Peg Hardaway Farrell wrote:
>Dear Webnet Folk,
>
>Part of my work involves sending out a variety of group messages
>using several different email addresses. The information in these
>messages is drawn from our own website or from other (publicly
>accessible) sites. None of these mailings involve financial
>information/transactions, student records, or any personal
>information -- other than the recipients' email addresses.
>
>Some time ago, my son told me about an online email management
>website that his company uses to send out its group
>messages/newsletters. I did some checking and discovered that there
>were a number of sites that provide such services. The one that
>particularly interested me was Intellicontact Pro
>(<http://www.intellicontact.com/>http://www.intellicontact.com/).
>
>Several issues and questions have come to mind around this service
>and I was hoping that someone in the "Webnet world" might be able to
>offer some insight or suggestions.
>
>Briefly, here are the features IntelliContact offers that I found
>particularly compelling:
>
>I can assign attributes to a name/address pair and then target
>mailings to list members with specific attributes (e.g., "Berkeley
>faculty members of the Center who are interested in health
>information technology")
>I can create messages that will be sent at a future date (without my
>having to have a local program open at the time)
>My student assistant can send messages for me
>I can automatically track conference RSVPs, bounce messages, "click
>throughs," and how many messages have been forwarded
>The automatically created RSVP lists can then be used to send
>follow-up information
>Recipients of my messages would continue to see
><mailto:yada.yada@berkeley.edu>"yada.yada@berkeley.edu" in the
>"From:" line
>Has anyone had experience with an online service like this? How do I
>guarantee that the proper information security practices are in
>place? Are there any comparable "in house" alternatives? Lastly, are
>there other considerations that I'm overlooking and should be
>thinking/worried about?
>
>My apologies for the lengthy note and my thanks for any ideas/comments.
>
>Peg
>
>--
>Peg Hardaway Farrell, PhD
>Program Manager
>Center for Health Research
>University of California
>423 Warren Hall #7360
>Berkeley CA 94720-7360
>V 510-643-7211
>F 510-643-6981
>W HealthResearch.Berkeley.edu

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Received on Fri Oct 14 08:57:03 2005