I forwarded the original post to our Systemwide Dell representative and have
copied his response below:
Vostro is a small business brand of machine that is not recommended to
institution customers for a variety of reasons. In fact it is not even a
product line in the UC/Dell agreement.
Vostro is listed under the full catalog along with everything else, but
there isn't a discount offered on it - that line didn't exist when we were
putting this agreement together. Because it is a system for small business,
there will be regular promotions on the box. You will find in the example
you cited below, that that price does not include even a 3 yr on-site
warranty. Again, there are many reasons why so many institutional customers
buy Optiplex and Latitude systems. It is much more than price point. It is
TCO.
Regards,
David Willson, C.P.M., CFA
Manager, Strategic Technology Acquisition
Office of the Chief Information Officer
University of California, Berkeley
510-643-9677
-----Original Message-----
From: micronet-list-bounces_at_lists.berkeley.edu
[mailto:micronet-list-bounces_at_lists.berkeley.edu] On Behalf Of Gabriel
Hurley-Ramstad
Sent: Thursday, December 13, 2007 4:00 PM
To: dlee_at_cp.berkeley.edu
Cc: Kin Jung; bits-forum_at_listlink.berkeley.edu;
micronet-list-bounces_at_lists.berkeley.edu; Micronet
Subject: Re: [Micronet] UCOP-DELL Agreement for U.C. Berkeley
Strictly on the point of Gold Coeverage on previous "TSW Dell Specials"
vs. new UCOP-Dell configurations:
Prior to this new UCOP-Dell agreement TSW's purchasing team worked one
on one with Dell's inside sales reps to create custom configurations on
special quotes at the lowest pricing available at the time of
configuration. Those would then be made available to all customers as
TSW's Dell specials. Those machines all included Gold Support because
they were specifically configured with Dell to have that included in the
quote.
Unfortunately, the new UCOP-Dell agreement prohibits TSW from offering
those types of specials to Departments. Those types of specials still
continue to be offered on a more limited scale to individuals (as they
are not covered under the agreement). Configurations for the current
quotes on the UCOP Dell Premier page may or may not include Gold Support
and/or other coverage types. Best to double check!
All the best,
- Gabriel
dlee_at_cp.berkeley.edu wrote:
> I've ordered a lot of computers. It's usually the specials that include
> the 3-year warranty. Otherwise, you have to upgrade the warranty from the
> vendor's default standard upon configuration of the system. When you "buy
> from TSW" doesn't mean Gold support is automatically included or added,
> unless it's one of the special package deals where the extended warranty
is
> indicated.
>
> If I recall correctly, Vostro does not include domestic call centers
> either? (overseas, unlike the OptiPlex line where service support is
within
> the U.S.)
>
> - Donna L Lee
> Information Technology
> Capital Projects - UC, Berkeley
> 1936 University Avenue, 2nd Floor
> Berkeley, CA 94704-7027
> Phone: (510) 642-6337
> FAX: (510) 642-7271
> dlee_at_cp.berkeley.edu
>
>
>
> Jon Forrest <jlforrest_at_berkeley.edu> wrote on 12/13/2007 03:22:14 PM:
>
>> dlee_at_cp.berkeley.edu wrote:
>>> Were the differences in prices with the same level of warranty? UC
>>> standard configurations (the specials on the Premier welcome page) for
>>> computers & notebooks include 3-year Gold Technical Support.
>> Yes. Both Optiplexes included the Gold support.
>>
>> Neither Vostro includes the Gold support, which is
>> interesting because several people have told me
>> that when you buy from TSW you automatically get
>> Gold support. However, the configuration page
>> for the UCOP Vostro clearly has the "None" choice
>> selected in the "Optional Support Services"
>> section. Maybe that only applies to the
>> specials on the welcome page. The Vostro
>> configuration was not on that page.
>>
>> Jon
>
>
>
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-- Gabriel Hurley-Ramstad Sales Supervisor The Scholar's Workstation University of California, Berkeley Hearst Field Annex, Bldg. D1 Berkeley, CA 94720-4860 Tel: (510) 642-6556 Fax: (510) 643-6201 http://calcomputers.berkeley.edu Showroom & Store Hours: Mon-Thu 10:00am-5:00pm & Fri 10:00am-2:00pm ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
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To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:
Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
Received on Thu Dec 13 2007 - 16:05:22 PST
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