Re: UCOP-DELL Agreement for U.C. Berkeley

Strictly on the point of Gold Coeverage on previous "TSW Dell Specials"
vs. new UCOP-Dell configurations:

Prior to this new UCOP-Dell agreement TSW's purchasing team worked one
on one with Dell's inside sales reps to create custom configurations on
special quotes at the lowest pricing available at the time of
configuration. Those would then be made available to all customers as
TSW's Dell specials. Those machines all included Gold Support because
they were specifically configured with Dell to have that included in the
quote.

Unfortunately, the new UCOP-Dell agreement prohibits TSW from offering
those types of specials to Departments. Those types of specials still
continue to be offered on a more limited scale to individuals (as they
are not covered under the agreement). Configurations for the current
quotes on the UCOP Dell Premier page may or may not include Gold Support
and/or other coverage types. Best to double check!

All the best,
        - Gabriel

dlee_at_cp.berkeley.edu wrote:
> I've ordered a lot of computers. It's usually the specials that include
> the 3-year warranty. Otherwise, you have to upgrade the warranty from the
> vendor's default standard upon configuration of the system. When you "buy
> from TSW" doesn't mean Gold support is automatically included or added,
> unless it's one of the special package deals where the extended warranty is
> indicated.
>
> If I recall correctly, Vostro does not include domestic call centers
> either? (overseas, unlike the OptiPlex line where service support is within
> the U.S.)
>
> - Donna L Lee
> Information Technology
> Capital Projects - UC, Berkeley
> 1936 University Avenue, 2nd Floor
> Berkeley, CA 94704-7027
> Phone: (510) 642-6337
> FAX: (510) 642-7271
> dlee_at_cp.berkeley.edu
>
>
>
> Jon Forrest <jlforrest_at_berkeley.edu> wrote on 12/13/2007 03:22:14 PM:
>
>> dlee_at_cp.berkeley.edu wrote:
>>> Were the differences in prices with the same level of warranty? UC
>>> standard configurations (the specials on the Premier welcome page) for
>>> computers & notebooks include 3-year Gold Technical Support.
>> Yes. Both Optiplexes included the Gold support.
>>
>> Neither Vostro includes the Gold support, which is
>> interesting because several people have told me
>> that when you buy from TSW you automatically get
>> Gold support. However, the configuration page
>> for the UCOP Vostro clearly has the "None" choice
>> selected in the "Optional Support Services"
>> section. Maybe that only applies to the
>> specials on the welcome page. The Vostro
>> configuration was not on that page.
>>
>> Jon
>
>
>
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-- 
Gabriel Hurley-Ramstad
Sales Supervisor
The Scholar's Workstation
University of California, Berkeley
Hearst Field Annex, Bldg. D1
Berkeley, CA 94720-4860
Tel:  (510) 642-6556
Fax: (510) 643-6201
http://calcomputers.berkeley.edu
Showroom & Store Hours: Mon-Thu 10:00am-5:00pm & Fri 10:00am-2:00pm
 
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