Re: Custom UCB Symantec Anti-virus? - the meaning of 'custom'?

John D. MacDonald wrote:
> I may be alone in this, and I'm sorry if it sounds picky, but it seems
> like it would be extremely useful to have the non-"custom" SAV download
> available separately from the full 500MB SCS Admin Disc. I know that
> for me, having to download the full 500MB disc to extract the XP SAV
> client with each version update is tedious. And when configuring
> laptops, or other machines that aren't getting a pre-rolled ghost image,
> you always want to install and update SAV before connecting it to the
> network, so it means a 500MB download via AirBears unless I happen to
> have the current SAV on a USB stick with me.
>
> Of course, if I'm the only one who gets stuck like that, then nevermind.
>
> John
>
>
John,

I can understand, based on your description above of the effort it takes
to get a generic installation done, why you would want to be able to be
able to just download just the generic XP SAV directly from
software.berkeley.edu.

Allison and I were talking about this yesterday. My initial thought was
that we should provide both customized and non-customized versions so
that folks that don't want to send logs to SNS don't have to go through
lots of extra steps. Allison pointed out that maintaining several
versions of the installer is fairly difficult. We are not strongly
opposed to providing multiple versions of the Symantec client security
software, but fewer versions are definitely desirable from a support
point of view.

I would like to better understand objections to having the Symantec
software send logs to SNS. I agree that we should have more clearly
communicated that the UCB Custom version of the installer configures the
software to send logs to SNS. It was not our intent to obscure what we
are doing. We are a security service for the campus. If we are doing
something that is not helping, then we should stop doing that thing.
 From my point of view, which is obviously biased, the logs that we get
from the client Symantec installations help us identify systems that are
not keeping their Symantec software updated so that we can notify the
security contact responsible for that machine that we see something that
is of concern. Neither Allison or I can think of any reasonable way
that SNS could use the UCB Custom version of the Symantec software to
gain access to host machines that have it installed.

If we are causing support problems by providing only the UCB Custom
version, then it is obviously worthwhile to provide multiple versions of
the installer on software.berkeley.edu.

Michael Green
IST, Infrastructure Applications Manager
642-2039

 
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Received on Thu Dec 13 2007 - 08:29:10 PST