Re: Advice Needed on APC Uninterruptable Power Supplies

Regarding the APC trade-in program, here's my experience (YMMV)
- You have to buy more Wattage than you're sending back.
- Had to use a 3rd party vendor recommended by APC, because their direct
trade-in program wouldn't accept a PO, only credit card.
- The 3rd party vendor shipped promptly, but never sent the shipping
labels for the return. I sent several emails, after 3 months I called
them and they faxed labels.
- Since I don't run a shipping warehouse, I called the UPS Store and
asked how much to box the heaviest unit. I gave dimensions and got a
quote of around $20.
- After hauling all this stuff downtown, the store manager told me that
they had to be double boxed and that there's a hefty labor charge.
They'd box up my SU3000 (165 lbs), to SU1000s (65 lbs each) and a little
500 watt unity (20 lbs) for $289.00, of which about $150 was labor. He
also looked at my labels and said they couldn't be scanned, thus they'd
have to be re-sent by the 3rd party vendor.
- Since 3 months have elapsed and APC hasn't seemed to miss them, I
hauled them back and gave them to my building manager to dispose of.

Jay Bryon wrote:
> Two things off the cuff-
>
> 1) Have you waited a while before trying to wake them up? I have had
> a case where I had to let it sit there for a while plugged in before
> it would respond. Not sure this pertains to your models or not, but
> it may be that they need some time powered to become responsive.
> 2) APC has a trade in program, may be worth investigating, instead of
> just new batteries. If you can't get anything from the ups at all, I
> wouldn't buy new batts for it. IMHO/YMMV.
> -Jay
>
> Jon Forrest wrote:
>> I have 4 different APC UPSs. They haven't been used in
>> a long time, probably 3 years, so I wasn't expecting them
>> to be ready to use. I plugged them in today hoping
>> that I'd be able to use the APC agent software to
>> get some idea of the state of the batteries.
>>
>> To my surprise, all 4 UPSs are acting totally dead,
>> and don't respond to button pushes or queries from
>> the monitoring software. Again, I knew the batteries
>> would be dead but I expected the electronics inside,
>> when hooked up to wall power, would be able to function.
>>
>> I was going to decide whether to replace the batteries
>> but now I'm not sure the UPSs are working at all.
>> Would you risk buying replacement batteries or would
>> you just send them to Excess and Salvage?
>>
>> Thanks for any advice.
>>
>> Cordially,
>

-- 
Paul Mackinney
2111ABC Etcheverry Hall
University of California at Berkeley
Berkeley, CA 97420-1740
510/643-0106
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