Re: E-mail passwords

I find that most users require about five attempts to come up with a
password that satisfies all of the rules for CalMail passwords.

I have seen users who need more than five minutes to complete this
task. Seriously -- five real minutes.

If I'm walking someone through the process, I pre-warn them that they
will most likely fail their first several attempts. This avoids the
potentially socially awkward situation of a user failing repeatedly
at what appears to be a simple task. I think it also helps reduce
anxiety as they repeatedly fail. I get the sense that reducing user
anxiety in this way probably increases the likelihood of solving the
puzzle.

-Greg

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Received on Wed Nov 15 2006 - 15:44:20 PST