Re: SCS 3.01 recommended install creates problem

Hi Michael,

Michael Rimar wrote:

> I attempted the install of the three files (Allison?) recommended to
> correct potential vulnerability: SCS 3.0.1, and the two patches.

We are working on making an unsupported Symantec tool available to the
campus for helping to automate the clean-up process for failed patching
or uninstalls of various SAV/SCS products. Until that time, the manual
process referenced on the IST KB (kb.berkeley.edu) will also work, if
somewhat tediously. Look for the cleanup tool in a few days, or if you
are desperate (for the tool :-), write me privately.

--Karl

=======
> I've tried this on two computers and now don't have network access on
> either of them. Actually I didn't get past the attempted install of the
> first patch...
>
> It's in a loop: In the midst of the install it says it needs a file not
> accessible, Try Again or provide disk. It's asking for
> "SCS_2.0.0.1400_AllWin_EN.msp" , odd considering I'm trying to install
> v.3... So I don't have the file and click Cancel. I get "Error 1714",
> The old version can't be removed..." It takes a while, but then begins
> the Windows Installer again and tries again. At some point in the loop
> I get a message that the SCS install is complete and recommends reboot.
>
> In fact portions of the SCS app were removed - won't open if I choose it
> from the program list, I can't Remove it from Add/Remove programs. I
> tried using system restore to roll back to yesterday...but to no avail -
> it still starts up the mysterious Windows Installer looking for the SCS
> v 2 file...
>
> It is hell
> ....I'm sorry to the security folks for saying it, but without any
> exploitations out there (yet) I am sorry I attempted this. And I saw
> that someone else had problems but attempted anyway. I see some info on
> the C@B site about removal. I'll try it.

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Received on Fri Jun 2 13:18:44 2006