Re: Windows and Norton - CPU 99%

Hi Roger
I use the copy Symantec sent me a while back. Perhaps its an in-house
tool, because when I went to look for a link, there wasn't one on their site.
I will send it to you (and Karl) in a separate email as an attachment and
you can talk to Symantec about it. Then maybe it can be made more widely
available if it meets your standards.
Bill

At 03:39 PM 3/6/2006, Roger Rosenblum wrote:
>Hi Bill,
>
>This is the first I've heard of NoNav, and I have had occasion to
>deal with Symantec Techsupport rather often. They never mentioned
>it in my queries about removing Symantec products.
>
>But that said, if it works that's great...do you have a bookmark
>for the download?
>
>Thanks, Roger
>
>**********************************************************************
>Roger Rosenblum <rsr@Berkeley.Edu>
>Workstation Software Support Group, IST/WSS
>University of California, Berkeley, Ca 94720
>**********************************************************************
>
>On Mon, 6 Mar 2006, International & Area Studies Computer Support wrote:
>
> > Date: Mon, 06 Mar 2006 15:16:43 -0800
> > From: International & Area Studies Computer Support <iascss@berkeley.edu>
> > To: Karl R. Grose <karlgrose@berkeley.edu>
> > Cc: Charles E. James <cejames@berkeley.edu>,
> micronet-list@lists.berkeley.edu
> > Subject: Re: [Micronet] Windows and Norton - CPU 99%
> > Resent-Date: Mon, 06 Mar 2006 15:28:24 -0800
> > Resent-From: <rsr@socrates.berkeley.edu>
> >
> > Hi Karl
> > Why this multi step method instead of just using the NoNav utility? Is it
> > a cleaner method? We have had really good luck with NoNav, which I
> > originally got from Symantec support.
> > Thanks
> > Bill Gross
> >
> > At 09:57 AM 3/3/2006, Karl R. Grose wrote:
> > >Hi Charles,
> > >
> > >On Fri, March 3, 2006 09:46, Charles E. James wrote:
> > >
> > > > I have a user running a Windows 2000 Professional system with Norton
> > > > Security Suite installed. Yesterday the system displayed a overheated
> > >
> > >Here are pointers in the IST KB to three articles on manually uninstalling
> > >SCS and other Norton security programs that may help:
> > >
> > > http://kb.berkeley.edu/cgi-bin/kb/answer.pl?question=kb470
> > >
> > >--Karl
> > >
> > > > warning and shut down. The system came back up and the fans are all
> > > > fully functional. I suspect the software for the overheating was
> faulty.
> > > > All three fans are running full blast and have done so since this
> > > > occurred yesterday afternoon. The office is cool and a fan is
> running as
> > > > well.
> > > >
> > > > When the user booted up this morning the O/S was slow. It turns out the
> > > > the NISSERVICE.exe (Norton firewall service) is running at 99%CPU and
> > > > remains in that mode no matter how long we wait. I can not turn
> > > > off/disable the process. I can not access the add and remove program
> > > > system cause Norton is hogging the resources. I can't remove Norton
> from
> > > > within safe mode either. I can't disable the firewall since the icon
> > > > never appears in the system tray.
> > >
> > >
> > >
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> >
> >
> > ----------------------------------------------------------------------
> > Computing Support Services iascss@uclink.berkeley.edu
> > International and Area Studies voice: (510) 642-2522
> > University of California, Berkeley fax: (510) 642-9466
> > http://www.ias.berkeley.edu
> > ----------------------------------------------------------------------

----------------------------------------------------------------------
Computing Support Services iascss@uclink.berkeley.edu
International and Area Studies voice: (510) 642-2522
University of California, Berkeley fax: (510) 642-9466
                                            http://www.ias.berkeley.edu
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Received on Tue Mar 7 10:05:40 2006