Serious errors reported with Norton AntiVirus for OS X: have you seen anything like this?

   A campus computing support provider reported two serious issues,
below, that they believe are related to the use of Norton AntiVirus
(NAV) version 10 Corp for Mac OS X.

   Could you let me know right away if you've seen any significant
issues with NAV, whether similar to the incidents reported below or
of similar magnitude, regardless of their nature?

Thanks,

Aron Roberts
Workstation Software Support Group

>The first incident involved a problem with the "Live Update" virus
>updating system. I attempted to update my system (iMac with OSX
>10.3.9) with the latest virus definitions via Live Update, however
>the program encountered a problem during the download stage. In the
>approx. 20 minutes that Norton was running in the background, it
>populated my /tmp directory with literally millions of lock files,
>thereby consuming the remaining 75GB of free disk space on my hard
>drive and generating a "disk full" error. As soon as I identified
>the problem and deleted the errant files, I also removed Norton from
>my computer, and have had no problems since.
>
>The second, more serious incident, happened this past week as I was
>performing a full disk virus scan on my supervisor's iBook (also
>running OSX 10.3.9). Somewhere after 6 hours into the scan, the
>program locked up and wouldn't respond to any user input. I was
>unable to stop it, even using the "Force Quit" menu, and finally had
>to resort to a hard restart, after which the computer would no
>longer boot. Diagnostic software reveals that there is severe
>volume corruption and surface damage to the hard drive. The damage
>is so bad that the volume can't be mounted at all.

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Received on Wed Sep 21 11:58:11 2005