Fwd: Quarantined in.mbx file

I had this problem earlier this week. The solution went something like this:

- Disable NAV (you may want to unplug the network cable first)
- Restore In.mbx
- Make a backup of In.mbx
- Delete (or move to a different mailbox) recent messages in the In box.
- Delete all SPAM:XXX.. messages
- Scan In.mbx with NAV to ensure a clean file
- Direct NAV to exclude your backup from the scan.
- Re-enable NAV

- When all is well, delete that backup file

>X-Sender: chris_h@calmail.berkeley.edu
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>Date: Fri, 17 Sep 2004 10:52:08 -0700
>To: micronet-list@lists.berkeley.edu
>From: Chris Hoffman <chris_h@berkeley.edu>
>Subject: [Micronet] Quarantined in.mbx file
>Sender: owner-micronet-list@lists.berkeley.edu
>
>Hi 'netters,
>
>I have an unfortunate user here whose in.mbx file was quarantined by
>Norton when a message came in with download.trojan in it. Norton claims
>it can't clean the file, but we can't afford to lose all the messages
>stored in her eudora inbox. I had a similar problem this morning when my
>trash.mbx file was quarantined, but I just let Eudora create a new trash
>mailbox, cleared out the quarantine, and moved on. But if my inbox had
>been quarantined, I would be in some serious trouble! Any ideas? I'm
>hoping we don't get two dozen similar calls today!
>
>Thanks,
>Chris
>
>
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Don Bernstein
Services for International Students and Scholars
UC Berkeley
510-643-4690

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Received on Fri Sep 17 11:30:59 2004