Re:

Hi Cathy,

One thing I noticed while I was testing your site was that the URL produced
from the query was long, 199 characters, and that was with only the two
drop down boxes selected. Maybe URL length is a problem, and it's getting
truncated on some systems?

IE 4, 5, 5.5 had that issue - "Query String Truncated -
http://support.microsoft.com/default.aspx?scid=kb;en-us;254786)

I wouldn't be surprised if a security feature on the client's computer
didn't like the length of the URL, but I honestly couldn't tell you where
to start looking.

Anna

At 01:24 PM 8/6/2004, Cathy Taruskin wrote:

>Beginning in Spring 2005, the UC Berkeley Schedule of Classes will no
>longer be printed. Therefore, students, faculty and staff will be entirely
>dependent on the Online Schedule of Classes
>(http://schedule.berkeley.edu), or a pfd version of the schedule. This
>website has been functional and stable for a number of years. Except for
>the actual schedule data, the site has not changed in a long time. However
>our webmaster is getting a few problem reports from students who are not
>able to use the SEARCH function, which is the starting point for all usage
>of the schedule.
>
>The most common complaint is getting either
> "The Page Cannot be Found. The page you are looking for might
> have been removed, had its name changed...", or
> "The Page Cannot be Displayed. The page you are looking for is
> currently unavailable..."
>
>Some users report that they had been able to use the search form from the
>same machine previously, but are now getting the error
>repeatedly. Unfortunately, we are unable to recreate the problem on our
>own various PC/Mac IE/Netscape configurations.
>
>When the SEARCH button is clicked (on
>http://schedule.berkeley.edu/srchfall.html, for example), the <FORM is
>posting to ACTION="http://sis450.berkeley.edu:4200/OSOC/osoc", passing the
>search parameters. In a few cases we have been able to determine that the
>problem was due to the user's firewall, but often there is no firewall on
>the client.
>
>Since this is a new problem on a site that has not really changed, we
>suspect that the problem is related to the increased security being
>applied on the users' end, in browsers, firewalls, etc. We could use some
>advice from this group in troubleshooting this problem, as it will become
>critical if it continues after the paper goes away.
>
>Are there particular browser settings that would explain these two types
>of error? Are there standard instructions we could provide users to help
>them troubleshoot?
>
>Thanks.
>
>Cathy Taruskin
>Office of the Registrar
>
>
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**************************
Anna Maurer
Web Developer
UC Berkeley
Recreational Sports
2301 Bancroft Way #4420
Berkeley, CA 94720-4420

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Received on Fri Aug 6 14:07:00 2004