From: Aron Roberts (aron@socrates.berkeley.edu)
Date: Tue Sep 03 2002 - 11:47:48 PDT
At 11:17 -0700 2002-09-03, Letitia Carper wrote:
>I'm baffled by this problem [of a visiting scholar receiving dozens
>to hundreds of hate e-mail messages per day], but it is clear that
>her uclink account needs to be killed, and she should be given a new
>aacount. I sent a note to "abuse@uclink" but recieved only a
>form-letter response dated February 2000, so I see that there is no
>human being on the end of that line.
This 'form letter' response states that:
At 11:33 -0700 2002-09-03, abuse wrote:
>Email sent to "abuse@" UCLink, Socrates, and several other UCB
>servers is [...] routed to this centralized address.
This implies that UCLink staff may not (at least initially) see
messages sent to the "abuse" address.
>If you receive inappropriate email from someone using an off-campus service,
>send a report directly to the sender's own service provider.
This strongly implies, to me at least, that "abuse@{host}" won't be
able to assist in this situation ... *if* the improper e-mail is
originating from off-campus addresses.
If anyone is sending such mail from an apparent "berkeley.edu"
address, however, you're likely to get prompt action if you respond
again to the "abuse" address and include copies of any such
correspondence, including the full message headers.
If it is clear that what is needed is to get your beleaguered
visiting scholar a new UCLink e-mail account, the best way to do so
would be to directly contact UCLink's consulting staff. Their
address is "consult@uclink", as mentioned on the UCLink home page.
Via cc, I'm sending a copy of your posting, below, to that address,
asking the UCLink consultants to get in touch with you as soon as
possible on behalf of your visiting scholar.
Best wishes!
Aron Roberts
Workstation Software Support Group
P.S. If there is a pattern of such abuse originating from Yahoo!'s
free e-mail service or via any other service provider, you might also
try contacting that service, summarizing the problem, and asking how
they might be able to assist.
---------------------------------------------------------------
Date: Tue, 3 Sep 2002 11:17:01 -0700
To: micronet-list@uclink4.berkeley.edu
From: Letitia Carper <letitia@globetrotter.berkeley.edu>
Subject: [Micronet] weird hate mail behavior
Hello,
We have a visiting scholar from Palestine who seems to have been
targeted by hate groups. Since early August, she has been receiving
from dozens to hundreds of e-mails per day of varying degrees of
offensiveness (targeting both Muslims and Jews, Palestinians, and
Arabs in general) on her uclink account. They are generated by
groups of many different names, some on yahoo accounts and some not
(today's sender is "webmaster@newnation.org). When she went to yahoo
to unsubscribe from the yahoo lists, these lists were "not found."
Furthermore and worse, these e-mails are being forwarded from her
uclink account to other groups. This has happened both from the
bearslink interface and from Eudora.
I'm baffled by this problem, but it is clear that her uclink account
needs to be killed, and she should be given a new aacount. I sent a
note to "abuse@uclink" but recieved only a form-letter response dated
February 2000, so I see that there is no human being on the end of
that line.
Any advice on how to proceed? Is there uclink person on the list who
can help us at least kill and rename her account?
-- Letitia Carper Programmer/Analyst Institute of International Studies University of California, Berkeley letitia@globetrotter.berkeley.edu------------------------------------------------------------------------ The following was automatically added to this message by the list server:
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