From: Aron Roberts (aron@socrates.berkeley.edu)
Date: Mon Aug 05 2002 - 10:59:35 PDT
Hi Terry,
WHSG <http://www-whsg.berkeley.edu> may be able to look at and
attempt to resolve this problem on an hourly fee basis.
Aron Roberts
Workstation Software Support Group
At 20:29 -0700 2002-08-02, Teresa R. Moore wrote:
>Greetings,
> Penny Bertrang in the Library suggested that I get in touch with
>you over the problem that I've been having with MS Word on my Dell
>Dimension 4100. It seems to be a matter of software compatibility
>problems with Windows ME and Word 97. The computer, bought last
>spring, worked fine for about six months. I had converted a lot of
>Word files from the Mac to Windows without any major problems, and
>had been opening the files, occasionally editing, and printing. Then
>suddenly (while I was doing a little last-minute class preparation)
>I found it impossible to open any of my files--old or new--in Word.
>What happens is that the Office 2000 logo pops up and then
>everything freezes. I have to hit control-alt-delete, then I keep
>getting a dialog box that tells me the system is dangerously low in
>memory and do I want to close a program that ordinarily doesn't even
>appear on the desktop. I tried System Restore a number of times, but
>it didn't work. A couple of times, the task bar and icons
>disappeared from my desktop, leaving only my wallpaper. For
>composing purposes these days, I'm limping along using WordPad.
>Fortunately, I haven't been teaching for the last two terms.
> I've talked to the people at Dell twice--they say it's a
>software problem that will probably require the re-installation of
>all my software and the consequent loss of all my own files. I have
>backups for almost everything, but that's some ten years worth of
>work and it takes a long time to copy it again. It's also very
>discouraging because I've waited on hold for a hour to hear this
>(and Dell has had a good reputation for service--that's one of the
>reasons I chose their product).
> Does anybody have any suggestions? I gather that Windows ME has a
>reputation for this kind of problem.
>
> Sincerely,
> Terry Moore
>
>
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