From: Ian Crew (icrew@socrates.berkeley.edu)
Date: Thu Jan 31 2002 - 19:00:04 PST
Hi all:
Just got home to my AT&T Broadband-connected machine, and they seem
to have resolved the problem sometime this afternoon. Yay!
Ian
At 5:05 PM -0800 1/31/02, Ian Crew wrote:
>I've also been dealing with this problem, and did seem to be able to
>get through to someone who knew what was going on and opened a
>trouble ticket for me. If you're trying to get this resolved, you
>might contact AT&T and tell them you are experiencing the same
>problem as that referred to in ticket #1154602.
>
>This problem has happened before, and having a lot of people
>complain seemed to help the problem towards resolution.....
>
>Hope this helps,
>
>Ian
>
>P.S. For chuckles, the following is the transcript of the chat
>session I had with them to get them to open the trouble ticket:
>>Welcome icrew ...
>>Connecting to server. Please wait...
>>Connected to athchat02.broadband.att.com
>>Thu, January 31 2002 12:54PM Mountain Standard Time
>>https://help.broadband.att.com/index.jsp?pushedfrom=chat
>>Hello! Welcome to AT&T Broadband's Online Customer Support Center.
>>Your session ID # is 1939237.
>>In-Jade has joined this session!
>>In-Jade says, Thank you for contacting AT&T Broadband
>>Internet.Hi, my name is Jade. I I understand have a question
>>regarding connectivity. Can you please give me a little more
>>detail and I'll be happy to help you!
>>You say, I cannot connect to several of the servers at the
>>University of California
>>, Berkeley
>>You say, (my employer)
>>You say, I have checked with the people who maintain
>>In-Jade says, Can I have your name please?
>>You say, those servers
>>You say, my name is Ian Crew
>>You say, and they tell me that the problem is:
>>You say, that the AT&T nameservers are misconfigured so that
>>reverse name lookups are not working properly
>>You say, which, due to security restrictions on those servers,
>>prevents the connections from working
>>In-Jade says, Ian,are you still have connectivity problem?
>>You say, yes, I am sure--I just tried making the connection after
>>you asked the question
>>In-Jade says, Ian,I would suggest you to check the dhcp settings
>>and I am forward ing you a page on the settings.
>>You say, I do have connectivity to the internet as a whole, but due
>>to your nameservers being misconfigured, I cannot
>>You say, connect to several servers at my work
>>You say, If you want to put me in touch with the folks in charge of
>>your nameservers, I'd be happy to provide the technical details of
>>what's going on
>>You say, (this is a problem that's happened with your servers before)
>>In-Jade says, Ian you cannot only get connected in attbi network,
>>In-Jade says, I would like to forward to a page on dhcp settings
>>which would assist you.
>>In-Jade says, May I know the operating system you are using?
>>You say, I would appreciate it if you would escalate this
>>call--it's not a DHCP issue, it is a the way your nameservers are
>>configurted
>>You say, my operating system is not important--it is your servers
>>that are misconfigured
>>In-Jade says, Ian,in order to assist you further,I would like to
>>transfer you to a technical support agent.May I transfer you?
>>You say, yes, please do!
>>In-Jade says, Thank you for contacting AT&T Broadband Internet
>>.Please wait while I transfer you.
>>You are being transferred to another queue. Please stand by...
>>In-Jade has left this session!
>>Thu, January 31 2002 12:54PM Mountain Standard Time
>>https://help.broadband.att.com/index.jsp?pushedfrom=chat
>>Hello! Welcome to AT&T Broadband's Online Customer Support Center.
>>Your session ID # is 1939237.
>>Due to the large number of customers wishing to chat with us,
>>please expect extended wait times. We sincerely apologize for any
>>inconvenience and appreciate your patience.
>>T-Greg M has joined this session!
>>T-Greg M says, Thank you for contacting AT&T Broadband Internet.
>>One moment while I review your chat.
>>T-Greg M says, Thank you for holding Ian. I have read the chat and
>>will escalate this to our network engineers to have resolved as
>>soon as possible
>>You say, wonderful....will they get in touch with me once this is resolved?
>>T-Greg M says, Unfortunately, due to the number of subscribers that
>>may be affected by this you will not be contacted once resolved.
>>You say, OK....then could I please have a reference number to refer
>>to if I have to get back in touch about this issue?
>>T-Greg M says, Give a couple of minutes to get the ticket written.
>>You say, take your time--I'll be here!
>>T-Greg M says, Ian the ticket number is 1154602
>>You say, thanks for your help Greg! I'll look forward to it being
>>resolved soon
>>T-Greg M says, thank you for contacting AT&T Broadband Internet.
>>T-Greg M has left this session!
>
>At 4:34 PM -0800 1/31/02, George Hart wrote:
>>I spent 2 1/2 hours this morning trying to sort this out. First, I chatted
>>with someone at the attbi help url. I couldn't get him to understand that
>>socrates.berkeley.edu was not the same as attbi.com. Then I talked to
>>someone at socrates consulting at Berkeley, who told me, clearly and
>>lucidly, what was going on (the name server was returning the wrong name for
>>the ip number and security at Berkeley was not allowing the connection).
>>Then I called attbi tech support, and was told the following:
>>1. Everything is working fine.
>>2. There is no way to contact the technicians.
>>3. The incorrect name being returned is probably a new security measure on
>>the part of attbi.
>>4. My attbi account is for recreational use (downloading porn?), not
>>business, so I shouldn't expect to be able to use it to contact another
>>server.
>>5. If I paid a huge amount more for a business account, maybe it would work
>>with Socrates.
>>
>>After that, I ordered DSL service from Pacbell.
>>
>>I have one other problem with attbi: I cannot access my attbi mail only by
>>browser from the office (i.e. from a non attbi account). This was not true
>>with @home. Apparently, attbi is in the process of fixing the name-server
>>issue, as I was able to download my mail just now.
>>
>>George Hart
>>
>>PS Does anyone want a new cable modem cheap?
>>
>>On 1/31/02 11:17 AM, "Socrates Consulting" <consult@socrates.berkeley.edu>
>>wrote:
>>
>>> There is an ongoing problem with the Domain Name Service for ATTBI
>>> which causes a hostname-to-address lookup failure. This is affecting
>>> remote access to Socrates. Our recommendation is to use campus dial-in
>>> facilities in the interim and keep checking to see if your ATTBI
>>> connection works. You also might want to contact ATTBI.
>>>
>>> -Socs Team
>>>
>>
>>
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>
>
>--
>+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+
>Ian Crew
>IS&T/Workstation Support Services
>University of California at Berkeley
>297 Evans Hall, (510) 642-7795
>icrew@socrates.berkeley.edu
>
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-- _____________________________________________________________________________ | "Dance to it, Sing to it, Love, Cry, Remember | Ian Crew | | when, Imagine if, Wonder Why" -Anonymous | icrew@socrates.Berkeley.EDU | |_______________________________________________|_____________________________|------------------------------------------------------------------------ The following was automatically added to this message by the list server:
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