From: Nicholas Phelps (nphelps@uclink4.berkeley.edu)
Date: Wed Dec 05 2001 - 11:48:37 PST
Kurt,
For clarification, I think there were 2 keys for me. The first was to
un-check the "Automatically detect settings" box for the browser; this was
not done on my machine by the automatic configuration software. The second
key appeared to be patience. I can only speculate that the delay was due
to AT&T DHCP server capacity issues in allocating IP addresses when I
logged on during their system startup??? I am currently able to connect
from a cold boot almost instantaneously, so this does not appear to be an
issue. I don't know if it makes a difference, but I am also quite creative
in my swearing.
Have you also cycled the power on your cable modem? Power it down and
leave it off for a minute or so. I know it may sound stupid, but it has
worked for me in the past. Does the modem light for a cable connection
flash or is it continually lit? The light should be solid, indicating a
good connection to the world. I have had 2 modems go out in the last year;
both erroneously showed a good cable connection. Are you able to ping
anyone? Forgive me if you already know this, but go to Start, Run, and
type in 'ping 128.32.166.1' without the quotation marks. You should get a
reply, or you are not connecting to the world.
Nick
At 09:49 AM 12/5/2001 -0800, Kurt True wrote:
>So just to clarify, you're saying the key to effecting the switch over is
>you just have to wait a while after you change the settings?
>
>I ask because your experience sounds like exactly what I went through this
>morning, except the part where you waited 10-15 minutes and the modem
>kicked in. I just turned off the machine after what seemed an appropriate
>period of cussing. -kt
>
>-kt
>
>At 12:00 PM 12/4/2001 -0800, Nicholas Phelps wrote:
>>Hi Ted,
>>Please excuse my advice if it is too basic or off the mark. Did the home
>>user check their browser settings? All the check boxes on the LAN
>>settings page (Settings, Control Panel, Internet Options, Connections)
>>should be unchecked according to the AT&T instructions. I reviewed the
>>settings from the auto configuration and found that the network settings
>>were identical to my manual settings. However, my browser LAN settings
>>were not changed by the auto configuration; the box to "Automatically
>>detect settings" was still checked.
>>
>>I successfully switched over last night after 30 minutes of mucking
>>about. I have a Win98 PII and use IE5.5. I used their automatic
>>configuration software first, with no immediate success. I restored my
>>old settings, returned to the AT&T site, and used the manual
>>configuration instructions, with no immediate success. In both
>>instances, I received brief DHCP error messages after launching the
>>browser. I called their help line only to hear pre-recorded messages
>>that were no help. I never reached a tech and was never given the
>>opportunity to talk to a live person. I finally gave up in frustration
>>and started to use MS Word. After 10-15 minutes, my cable modem gave a
>>chime and indicated that I had a good cable connection. I was able to
>>connect immediately to both the Internet and my email account. The
>>download speed seemed better, but that may be due to the lack of current users.
>>
>>Hope this proves useful. Good luck to your home user.
>>
>>Nick
>>
>>At 08:52 AM 12/4/2001 -0800, tedcrum@socrates.berkeley.edu wrote:
>>>Does anyone have any general recommendations for Berkeley users of 2home
>>>who must switch to ATT?
>>>
>>>I have a user at his home who is having trouble reconfiguring.
>>>
>>>Thanks,
>>>
>>>TC
>>>
>>>
>>>--
>>>Ted Crum
>>>tedcrum@socrates.berkeley.edu
>>
>>
>>Nicholas Phelps
>>HRMS Project Team
>>University of California, Berkeley
>>2001 Addison St, Rm 116
>>Berkeley, Ca 94720-1526
>>
>>Ph. 510.643.1013
>>Fax 510.643.3531
>>
>>
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