From: Kate Roark (kroark@LS.Berkeley.EDU)
Date: Fri Jul 27 2001 - 07:41:21 PDT
I use Idiom, a local ISP, and have no complaints about them.
At 12:44 AM -0700 7/27/01, Ian Crew wrote:
>The major reason I shudder is because Earthlink is a big, impersonal
>company that (by the simple fact of its size) cannot offer an
>equivalent level of service to a good local ISP. With LanMinds,
>whenever I send them a complaint about a spammer, I get a very
>prompt, helpful reply, and that spammer is blocked from then on.
>The same level of service manifests itself in their technical
>support--whenever I've written I've gotten prompt, courteous, and
>spot-on answers to my questions. Somehow I doubt I'll get that from
>Earthlink.
>
>Regardless, it may all be a moot point--I got the following when I
>wrote to LanMinds to ask them about it:
>
>>IC&C is short for Internet Commerce and Communications. They used to be
>>knows as RMI.net, and they bought LanMinds/lmi.net last September. They
>>made the decision to sell of the dial-up side of their business, so that
>>is why this note was sent out. For what it's worth, we do not support this
>>plan, and hope that customers will stay with us. We do not expect to
>>terminate our dial-up service in the near future.
>>
>>LanMinds Internet Technical Support Department
>>support@lmi.net 510-843-6389
>
>Anyway, thanks for your help!
>
>Ian
>
>At 9:16 PM -0700 7/26/01, Monica Mack wrote:
>>Ian,
>>
>>Not sure why you shudder at the thought of Earthlink. I had
>>Earthlink for years and had great service from them. I would
>>definitely recommend Earthlink to anyone looking for an ISP.
>>
>>Monica
>>
>>
>>At 07:05 PM 7/26/2001 -0700, Ian Crew wrote:
>>>Hi all:
>>>
>>>Now that LanMinds has apparently decided to pack up shop (see
>>>attached note), anyone know of a good local ISP to go with instead
>>>of Earthlink <shudder>? Ideally, they'd also have POPs in Marin
>>>County.
>>>
>>>Thanks!
>>>
>>>Ian
>>>
>>>--------------------------------------------------------------
>>>
>>>From: "IC&C/LanMinds Announcements" <reply@iccx.net>
>>>Sent: Thursday, July 26, 2001 5:17 PM
>>>Subject: Important Message to IC&C/LanMinds Dial-Up Customers
>>>
>>>> Dear IC&C/LanMinds Customer,
>>>>
>>>> Internet Commerce & Communications (IC&C) is comprised of many companies
>>>> including the one that provides your Internet dial-up and E-mail
>>>> services. IC&C's experience as a dial-up Internet service provider has
>>>> been exciting, thanks mainly to the efforts of our customers in building
>>>an
>>>> online community. The Internet has experienced rapid growth during that
>>>> time and we have seen many changes in the Internet business including the
>>>> introduction of high-speed access. At this time IC&C has decided to
>>>> concentrate our resources on further development of our business to
>>>> business services rather than dial-up Internet access. We will continue to
>>>> offer integrated communications solutions, web solutions, networked
>>>> solutions and dedicated access inclusive of DSL.
>>>>
>>>> Because of our commitment to your complete satisfaction, we have worked
>>>> hard to ensure you will not experience any difficulties because of this
>>>> decision. We have negotiated a special arrangement with EarthLink to
>>>> transition your service to their system with no downtime for your dial-up
>>>> or E-mail accounts.
>>>>
>>>> Here are the reasons we have selected EarthLink as our preferred partner
>>>on
>>>> this transfer:
>>>>
>>>> * EarthLink offers terrific services at competitive prices.
>>>> * You will be able to retain your current E-mail addresses that are
>>>> associated with your dial-up account.
>>>> * Customer support is provided 24/7 via a toll-free number.
>>>> * EarthLink is a national provider with over 7,500 local access points
>>>> (POPs) across the county. This will enable customers to access their
>>>> accounts as they travel across the country.
>>>> * EarthLink will provide you with a full set-up kit, including EarthLink's
>>>> proprietary software and Internet Explorer, at no cost to you.
>>>> * EarthLink's service wins the lion's share of industry awards each year.
>>>> Recently CNET, Inter@ctive Week, MacHome Journal, Mobile Computing, PC
>>>> World, and Smart Computing have all rated EarthLink's services the best
>>>> available.
>>>>
>>>> Unless you notify us otherwise by July 27, 2001, EarthLink will
>>>> automatically set up an EarthLink account that most closely resembles your
>>>> current service, using your current billing information. The transfer of
>>>> your account will take place shortly after the above date, and you will
>>>> receive EarthLink's award winning software and a welcome letter (with your
>>>> username and password if there is a change). EarthLink and MindSpring have
>>>> recently merged and you may expect some of the materials to use the
>>>> MindSpring name.
>>>>
>>>> Any remaining funds for prepaid IC&C access will be refunded to you within
>>>> 30 days after the transfer is complete.
>>>>
>>>> Important - Please do not contact EarthLink at this time, as they will
>>>have
>>>> no information about your personal account until after August 15, 2001.
>>>>
>>>> NOTE: In order to retain your current E-mail addresses, you must transfer
>>>> your service to EarthLink. IC&C will not be able to service E-mail
>>>> accounts associated with dial-up accounts after August 15, 2001.
>>>>
>>>> EarthLink Service Plans:
>>>>
>>>> The Works - $26.95/mo, 5 mailboxes, Unlimited access, 10MB personal web
>>>> space, 450MB bandwidth, Extra Web Space $4.95/per 5MB, Extra mailboxes
>>>$5.00/ea
>>>>
>>>> Unlimited - $19.95/mo, 3 mailboxes, Unlimited access, 5MB personal web
>>>> space, 225MB bandwidth, Extra Web Space $4.95/per 5MB, Extra mailboxes
>>>$5.00/ea
>>>>
>>>> Standard - $14.95/mo, 1 mailbox, 20 hours/mo (extra hours $1/hr), 5MB
>>>> personal web space, 225MB bandwidth, Extra Web Space $4.95/per 5MB, Extra
>>>> mailboxes $5.00/ea
>>>>
>>>> Light - $6.95/mo, 1 mailbox, 5 hours/mo (extra hours $2/hr), 5MB personal
>>>> web space, 225MB bandwidth, Extra Web Space $4.95/per 5MB, Extra mailboxes
>>>> $5.00/ea
>>>>
>>>> All plans allow International Roaming Access at 10¢ per minute.
>>>>
>>>> We recommend you review our FAQs (frequently asked questions) for more
>>>> information regarding this transition. Just check our homepage or go to:
>>>>
>>>> http://www.iccx.net/support/faqs/earthlink/
>>>>
>>>> If you have further questions, please email reply@iccx.net or you may call
>>>> 800-411-6066. Please understand that we may be handling a high volume of
>>>> inquiries and our response time may be a bit slower than normal.
>>>>
>>>> We will respond to all transition inquiries.
>>>>
>>>> * For technical or other assistance after you receive your account
>>>> materials from EarthLink call 1-800-719-4660, 24 hours-a-day, seven days a
>>>> week. Option 1 for Technical Support, Option 2 for Customer
>>>> Service. Please do not access Option 3 for Sales as arrangements have
>>>been
>>>> made to set up your account.
>>>>
>>>> * Complimentary accounts will need to select an EarthLink monthly access
>>>> plan. We will no longer be able to offer any complimentary accounts.
>>>>
>>>> * E-mail only accounts will be converted to the Earthlink Light Service
>>>> Plan yielding continuity of service and the added benefit of occasional
>>>> Internet access.
>>>>
>>>> We think you deserve the best, and we appreciate your support. We regret
>>>> that we will no longer be able to service your account, but are proud that
>>>> we are able to offer you an opportunity to work with the fine people at
>>>> EarthLink, who are committed to your complete satisfaction.
>>>>
>>>> Best Regards,
>>>>
>>>> IC&C/LanMinds Team
>>>--
>>>
>>>_____________________________________________________________________________
>>>| "Dance to it, Sing to it, Love, Cry, Remember | Ian Crew |
>>>| when, Imagine if, Wonder Why" -Anonymous |
>>>icrew@socrates.Berkeley.EDU |
>>>|_______________________________________________|_____________________________|
>>>
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>>>
>>>For information about Micronet, its meetings and events, and its
>>>mailing list, including information on subscribing and unsubscribing,
>>>see the Micronet Web site at <http://wss.berkeley.edu/micronet/>.
>
>--
> _____________________________________________________________________________
>| "Dance to it, Sing to it, Love, Cry, Remember | Ian Crew
>|
>| when, Imagine if, Wonder Why" -Anonymous |
>icrew@socrates.Berkeley.EDU |
>|_______________________________________________|_____________________________|
>
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>The following was automatically added to this message by the list server:
>
>For information about Micronet, its meetings and events, and its
>mailing list, including information on subscribing and unsubscribing,
>see the Micronet Web site at <http://wss.berkeley.edu/micronet/>.
--Kate Roark, LSCR Tilden team email: kroark@ls.berkeley.edu phone: (510) 643-4608
To reach Tilden team: email: tilden@ls.berkeley.edu phone: (510) 642-6298
------------------------------------------------------------------------ The following was automatically added to this message by the list server:
For information about Micronet, its meetings and events, and its mailing list, including information on subscribing and unsubscribing, see the Micronet Web site at <http://wss.berkeley.edu/micronet/>.
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