RE: Eudora Problems - Select users, at a loss as to where to find problem

I don't think it is an attachment issue because it is an intermittent
problem. At times the mail goes through and after the check mail
button has stayed inactive for a while, restarting Eudora tends to
work most of the time. Logging on the calmail website has indicated
mostly normal emails and nothing out of the ordinary. The mailboxes
are clear of large attachments or too many emails. The number of
filters used are also within an ordinary range. I have come across
two more users with this problem since my last email and am starting
to suspect it is a network related problem but I am still not sure
how it could intermittent. I think I will try to set up better
logging on Eudora to get an idea. Any more thoughts would be
appreciated. Thank you.

Shail

At 12:16 PM -0800 3/9/06, Richard DeShong wrote:
>Could it be that someone has sent your users an email with a huge
>attachment? I've seen an email with a large attachment take about 10
>minutes to download. You don't indicate, as Beth does, that the problem is
>intermittent. Is *any* mail coming through? Have the users logged into the
>webmail site to see what's listed?
>
>--
>Richard DeShong, Programmer / Analyst
>Athletic Study Center, U.C.Berkeley
>164 Chavez Student Center, Berkeley, CA 94720-4220, USA
>(v)510-642-5123, (f)510-643-8545, http://asc.berkeley.edu
>
>
>-----Original Message-----
>From: owner-magnet-list@lists.berkeley.edu
>[mailto:owner-magnet-list@lists.berkeley.edu] On Behalf Of Shail Gala
>Sent: Thursday, March 09, 2006 11:57 AM
>To: Beth Muramoto; magnet-list@listlink.berkeley.edu
>Subject: Re: [MAGNet] Eudora Problems - Select users, at a loss as to where
>to find problem
>
>Hello all,
>
>We appear to be having problems similar to Beth's except that I have tried
>disabling Norton and that has not worked. We have three computers running
>OS 10.2.8 and one running 10.3.9 that are experiencing very long mail
>download times. The Check Mail button becomes inactive as it is
>transferring some kind of mail in the background and if the user tries to
>shut down the program it comes up with a message claiming that it is
>transferring mail.
>
>Norton doesn't appear to be the problem. Couple of them are actually still
>using Eudora 6.1 but the other two are on Eudora 6.2.3. Any other possible
>causes of this behavior? Thanks in advance.
>
>Shail
>
>
>PS: I also just found my 10.4.5 machine doing the same thing and this has
>all happened mainly over the past few days.
>
>At 12:18 PM -0800 2/27/06, Beth Muramoto wrote:
>
> Thanks in advance to anyone who can shed light on this problem. I
>am completely and utterly stumped. Even submitting this question to Eudora
>forms hasn't yielded a solution.
>
>
> Background and details:
>
>
> I have users who are using Macs, Panther OSX version 10.3.9 and
>Eudora version 6.2.3 who are having intermittent problems where their eudora
>will hang for a very long time before it downloads their mail from our mail
>server. It's not the CalMail or our network because no one else is having
>this problem. It is only a select few users who seem to be having the
>problem. Some of them are even having 550 relay errors for outgoing email to
>yahoo etc. despite making sure their security settings are correct etc.
>They don't have this problem when they go to the web site,
>calmail.berkeley.edu so it seems to be localized to their computers. A
>couple have switched over to Mail and the problem hasn't replicated itself
>so it seems to be localized to Eudora on their computers. They aren't
>experiencing any other application or OS issues (crashing, kernel panics
>etc.) so I don't suspect the OS, but I could be in denial about that (:)).
>
>
>
>
> What we've tried:
>
>
>
>
> We have tried everything such as trashing and recreating their
>eudora settings files, the plists files in their users>library>preferences
>folder and they seem to help for a few weeks, but the exact same problem
>occurs. We've done this over and over again as well as reinstall the
>application Eudora several times.
>
>
>
>
> Our next step is to create another account to see if the problem
>replicates in a "clean" account, but our worry is at least one person who
>does Payroll here isn't willing to be "disconnected" to be experimented on
>or to have us transfer everything into another account to solve the problem
>and we don't have a spare computer to give him to keep his productivity
>going.
>
>
>
>
> What I hope to find are suggestions to where to look (e.g.,
>potential files that I might try to delete etc. like could there be
>something else other than the settings file in their Eudora Folder?) if the
>problem turns out to be user account specific.
>
>
>
>
> Any suggestions are welcome. I'm at a loss as to what else to try
>other than the drastic, which for now, isn't being "welcomed" with open
>arms. Hoping to avoid doing this to 4 different computers as well, but
>understand and fully accept that it might have to come to that.
>
>
>
>
> Thanks! All help is appreciated...sigh...
>
>
>
>
> Beth
>
>
>
>
>
>
>
>
>
>
>
> --
>
> ***************************************************
> Beth Muramoto
> Computer Resource Specialist
> Graduate School of Education
> University of California, Berkeley
> 1650 Tolman Hall
> Berkeley, CA 94720
> Email: mailto:bmuramot@berkeley.edu
> Phone: (510) 643-0203
> Fax: (510) 643-6239
>
> The Formula for Success: Underpromise, overdeliver
>
> - Tom Peters
>
> ***************************************************
>
>
>
>--
>________________________
>
>Shail Gala
>Computer Resources Specialist
>Environment, Health, and Safety
>317 University Hall
>Berkeley, CA 94720
>(510) 643-9105
>________________________

-- 
________________________
Shail Gala
Computer Resources Specialist
Environment, Health, and Safety
317 University Hall
Berkeley, CA 94720
(510) 643-9105
________________________
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