Re: [Micronet] HP Printer Repair Recommendation

LBNL recommended SSP Data repair (215-3425) for our HP 4100dtn which
had a hard-to-diagnose problem. The guy who came was brilliant, and
had worked with MANY kinds of printers, but he already knew about
this idiosyncratic problem. This after 4-5 other repairmen visits...

We almost salvaged that HP4100 because it caused so much trouble.
But since he fixed that one issue, everything has worked smoothly
since.

However, we had already replaced the HP with our Xerox 4500dt--and
the reliability of this Xerox printer is fantastic. We've had it for
about 18 months now. We did have one problem at the beginning, and
Xerox quickly diagnosed it over the phone, sent the part, and we just
swapped it in (which is how those printers are designed). Also
on-line diagnostics are cross-platform (HPs work with Windows
only--based on ActiveX), and very thorough. When I was
printer-shopping, the Xerox printers had the top reliability--but
they do cost more.

- Marilyn

At 10:21 AM -0800 11/22/05, Jon Forrest wrote:
>Harriet Johnson wrote:
>>Does anyone have a recommendation for a HP Printer Repair company
>>that has already had their insurance cleared for on-site work here?
>>
>>We tried Computercare which was recommended by Scholar's
>>Workstation but they were very expensive. They charged almost $600
>>to come out and change a fuser roller on HP 4000. Although we were
>>told by Scholar's Workstation and Tara at Computercare that there
>>was a flat fee of $125 for on-site visits there was actually an
>>additional $30 travel that they added on to the bill. They charged
>>us $350+ for the part which only costs $225 and did not give us an
>>estimate for the work before performing it although we requested
>>this.
>
>We've used CJ Laser (654 14TH St Oakland, CA 94612-1243
>(510) 832-2828). I don't know what his official insurance
>status is but he has come on campus many times to do
>work for me. He will give you an estimate before doing
>work.
>
>We also have a bunch of HP 4000s and have also noticed that they
>are very expensive to repair. In fact, we're trying out the
>Brother 5170DN because a new one is less expensive than
>the repair on a HP 4000. So far, the Brother is working fine.
>
>Cordially,
>Jon Forrest
>Computer Resources Manager
>Civil and Environmental Engineering Dept.
>305 Davis Hall
>Univ. of Calif., Berkeley
>Berkeley, CA 94720-1710
>510-642-0904
>forrest@ce.berkeley.edu
>
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Received on Tue Nov 22 11:06:23 2005