Re: Norton AntiVirus "your antivirus subscription has expired" issue

Success! Installing 9.0.2 over an existing installation of 9.0.2
fixed the expired subscription problem for me. Thanks for the tip.

Greg German
Educational Technology Services

At 3:30 PM -0700 9/2/04, Aron Roberts wrote:
>At 11:56 AM -0700 8/18/04, Aron Roberts wrote:
>> Some users of Norton AntiVirus for Mac OS X may start
>>encountering "Your antivirus subscription has expired" messages
>>when using LiveUpdate to update their virus definitions. ... The
>>solution is to update this product to version 9.0.2 ...
>
>At 10:16 -0700 2004-09-02, Greg German wrote:
>>What are we supposed to do if we are getting this message and we
>>have already updated to 9.0.2. long ago (apparently a year ago)? I
>>have a few machines with this issue now, and in fact the
>>subscription on my machine just expired this month.
>
> Mark Ingles of DOCS has reported that, in his experience so far,
>simply re-installing Norton AntiVirus 9.0.2 'on top of' an existing
>installation of 9.0.2 will resolve this problem.
>
> Additional reports of success or failure when doing so would be
>welcomed: please post them to MAGNet. If anyone can't get this to
>work, I'll be glad to request a subscription key from Symantec on
>your or your customers' behalf.
>
>Aron Roberts
>Workstation Software Support Group
>
>P.S. As noted earlier, this problem comes about because Symantec
>does not have a non-retail Macintosh anti-virus product to offer to
>its site licensees. In effect, we're using the same product that is
>included in retail boxes, for which the LiveUpdate feature is
>designed to 'expire' after one year's use.
>
>--
>
>P.S. The documentation of this issue on the Connecting@Berkeley
>website has been modified as follows
><http://cab.berkeley.edu/help/macissues.html#nav9-liveupdate-expiration>:
>
>Mac OS X: Norton AntiVirus's LiveUpdate feature reports "Your
>antivirus subscription has expired" when you attempt to update virus
>definitions (August 18, 2004, updated September 2, 2004)
>
>Solution: According to Symantec Corporation, this issue can be
>resolved by upgrading to Norton AntiVirus version 9.0.2.
>
>(If you happen to be encountering this issue and are already running
>Norton AntiVirus version 9.0.2, you can try simply reinstalling
>Norton AntiVirus 9.0.2 'on top of' your existing installation.)
>
>Norton AntiVirus 9.0.2 is included on the Connecting@Berkeley 2005
>CD. It can also be downloaded from the WSS Software website
>(http://software.berkeley.edu).
>
>Details: Norton AntiVirus for the Macintosh has a built-in one-year
>expiration period, which begins when you first install it on your
>computer. After expiration you can no longer update Norton AntiVirus
>with new virus definitions using its LiveUpdate feature. The message
>that LiveUpdate displays after expiration is similar to the
>following:
>
> Your antivirus subscription has expired. In order to continue
> receiving virus definitions, you must buy a new subscription key.
>
>Installing (or reinstalling) Norton AntiVirus version 9.0.2
>apparently resets - at least once - the expiration clock for an
>additional one-year period.
>
>
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-- 
Gregory German
Digital Media Specialist, Educational Technology Services
University of California, Berkeley
(510) 642-6754
greg@media.berkeley.edu
http://media.berkeley.edu/
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see the MAGNet Web site at <http://magnet.berkeley.edu/>.