Re: Important CalMail Information [Windows Eudora]

   An update to CalMail Consulting's instructions for users of Eudora
for Windows who may be experiencing problems using the new campus
email system, CalMail:

CalMail Consulting wrote:

>CalMail is in full production! ...
>Enclosed is a preliminary troubleshooting guide based on the
>problems we have seen with the early migrators. ...

>1. SSL Negotiation Failure messages.
>
>If your users are receiving the message:
>
>SSL Negotiation Failed: Certificate Bad: Destination Host name does not
>match host name in certificate Cause: (-6984)
>
>We have a web site with instructions on how to resolve this problem,
>please go to:
>
>http://www-uclink.berkeley.edu/cgi-bin/display/ssl_failed.html

   FYI: this problem is specific to Eudora for Windows. A direct link
to a Help page which provides instructions for your users to
temporarily disable SSL/TLS encryption for checking (receiving) and
sending mail -- as an immediate work-around to this problem -- is:

   http://bert.berkeley.edu/calmail/help/clients/eudorapc/encryption.html

   Although that help page refers to Eudora 5.1 and 5.2, the
instructions it provides for turning off encryption are are generic
to any recent version of Eudora for Windows.

>6. They have downloaded Eudora 5.2.1 and now it is coming up in sponsored
>mode [which displays advertising. This problem could also
>potentially affect those upgrading to Eudora 6.0.x.]
>
>... They can try editing the Eudora.ini file and remove
>any reference to Reg.

   A brief summary of this process is listed at:

  http://bert.berkeley.edu/calmail/help/troubleshooting/

Summary: Quit Eudora, edit the EUDORA.INI file with Notepad, and
remove the registration information (lines beginning with "Reg...", such
as RegCodePro=, RegFirstNamePro=, and RegLastNamePro=) in the [Settings]
section, and save your changes as a Text Document. As an alternative,
you can trash the EUDORA.INI file, and then re-create your Eudora
settings.

   More complete instructions regarding this process, as well as a
brief description of the problem's cause, will be linked from that
page later today.

Aron Roberts
Workstation Software Support Group

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Received on Tue Jan 20 06:41:28 2004