12" PowerBook Quality Control / TSW policies

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From: Paul B. Glaser (pglaser@uclink4.berkeley.edu)
Date: Mon Feb 24 2003 - 12:55:15 PST

Hello All -

I recently purchased a new 12 inch powerbook G4 from a reputable
online reseller. When it arrived last week, it was immediately
obvious that the frame was somehow "bent". Resting on a flat table,
the whole unit wobbled in a "see-saw" fashion from lower right to
upper left. I called their tech support and arranged for an return.
They noted that this problem has been cropping up quite a bit, and
there was some discussion on it:

http://discussions.info.apple.com/webx?230@5.OD6daV2MhSw.16@.3bbf1770

With the wobbly powerbook returned, I figured that If I could buy a
12" locally and lay hands on it before purchase, I could quickly tell
if I had a similarly afflicted machine. Calling The Scholars'
Workstation to confirm they had them in stock, I was told that not
only could *not inspect* the computer before purchase, if I did
indeed purchase bent or damaged computer, it would be my problem, as
all sales on Powerbooks are final! As I already had a defective
powerbook once, I'm not going to place my self in a position where I
have no option other than dealing with Apple Service or something.

Given that I am ready to spend my money on a powerbook, for which I
know an issue exists, does anyone know if another retailer (Apple
Store, CompuWare) has a less inane policy regarding examining
merchandise before purchase, or at least has a reasonable return
policy?

Thanks.

PG 

-- 
_____________________________________
Paul B. Glaser               Personal (510) 393 4645   (24/7)
Tilley Research Group        Office   (510) 643 9906
Department of Chemistry      FAX      (772) 325 6195
UC Berkeley
Berkeley, CA     94720
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