From: E. Bond Francisco (EBondF@uclink.berkeley.edu)
Date: Mon Dec 10 2001 - 10:35:22 PST
Folks,
Gee, I kind of hate to say this, but I also have a Mac, in my case an old
7500/100 with a G3 card running OS 9.0.0. I was without @home service
Saturday and part of Sunday (I guess that was the 1st and 2nd). On Monday
the 3rd I noticed all the lights on the cable modem were lit up. I
doubleclicked the IE Explorer browser ICON. I immediately got a default
attbi home page with instructions. I downloaded the CONFIGURATOR (notice
that I'm now connected through my old @home settings) for the Mac. I ran it.
It did what it did (I believe it removed the gateway and IP address from the
TCP/IP settings control panel and set it up for DHCP). I manually reset my
email connections in Outlook Express according to their directions, and now
retrieve my email at my new attbi address.
And I've been connected ever since. This was SO easy and almost completely
automatic. So I feel your pain (and I've got an old Mac I'll sell you!)
Thanks.
Bond
-----Original Message-----
From: owner-micronet-list@uclink4.berkeley.edu
[mailto:owner-micronet-list@uclink4.berkeley.edu]On Behalf Of Cathy
Taruskin
Sent: Monday, December 10, 2001 8:42 AM
To: micronet-list@uclink4.berkeley.edu
Subject: Re: [Micronet] ATT/@home, the saga continues.
More experience to add to the pool:
After receiving the ATTBI phone call last Tuesday and rebooting, my cable
modem still had only 2 of the 3 green lights lit, and the 4th (test) was
yellow. I spent 45 minutes (including 5 reboots) on the phone with their
help desk. First hehad me reset the modem. Since it had no on/off switch I
unplugged it and plugged it in. The first three green lights then went on
and the yellow went off. Meanwhile, he had me change the TCP/IP settings
according to the instructions on their newuser website, i.e., DISABLE DNS
and REMOVE the dns server search numbers, REMOVE the gateway, obtain ip
address automatically. Still didn't work. He speculated that my wireless
home network and my use of MS Internet Connection Sharing were causing the
problem. He had me release and renew IP addresses and he consulted with
several other people in the background. Since we had so much time to kill
waiting for reboots, I mentioned this email chain and asked why so many
people seemed to be having problems. After about 2 minutes of silence (I
seriously thought he had gone on a break), he said "Well, we're finding
that Windows 98 in particular is hanging on to IP addresses and not
releasing them." I didn't pursue it. Finally, he said I must have a bad
modem and someone would need to come to my house -- they would call me to
schedule an appointment. That was 5 days ago and no one has called yet.
While waiting for the phone call, I tried ruling out other causes. I found
out that my next door neighbor, another @home user, had not been able to
connect yet either. Then I spoke with a former co-worker (with a home
network and ICS) who HAD gotten it to work, and compared TCP/IP settings
with him. His settings are NOTHING like the ATTBI instructions posted on
their website. He is still using the old @home gateway number, and the old
@home dns numbers. I changed my settings to match his, and voila, I am now
connected. I am sure that this is NOT the way ATTBI wants us to connect,
but "Any port in a storm."
Incidentally, their website FAQ
http://help.broadband.att.com/listfaqs.jsp?category_id=5&category.has a lot
of pages with date/time stamps from late last week. Since anyone on their
help desk is going to start by walking you thru these instructions, it
might save troubleshooting time if you can tell them "I've already tried
that."
Last night I spent 30 minutes trying to help my neighbor, but he has a
Mac. I am not on the distribution list here for Mac users, but I suspect a
parallel email chain is going on there. If anyone out there has seen any
Mac configuration discussions, I would appreciate it if they would forward
it to me so I can pass it on to my neighbor.
Thanks.
At 05:03 PM 12/7/01 -0800, Kurt True wrote:
>Paul,
>My experience thus far does indeed support your hypothesis that I am
>wasting my time.
>
>I've tried every suggestion on the board, from powering down the modem to
>enabling DHCP to more creative cussing, but I'm not getting anywhere.
>
>And the AT&T help desk stops answering the phone at 7pm, which makes it
>kind of hard for me to call them from home. I've been to DMV offices that
>had better customer service. -kt
>
>At 09:45 AM 12/7/2001 -0800, Paul Licht wrote:
>>The saga certainly continues but you may be wasting your time. I finally
>>got a human voice o the ATT line who admitted that they have informed
>>some areas that they are back when in fact, the system is not working. We
>>now have cases where people have failed to get on and then suddenly
>>everything works. If you have done the standard changes without effect, I
>>think you'll have to wait.
>>Paul
>>
>>At 04:03 PM 12/6/2001 -0800, Kurt True wrote:
>>>Well, I was still offline this morning, but I'm going to try a couple
>>>more of the suggestions that have appeared here. I was going to try
>>>powering down the modem this morning, and I'm ashamed to report I
>>>couldn't find the "on/off" switch. Tonight I'm going to try the network
>>>neighborhood solution that Lee Friedman suggested.
>>>
>>>Tune in tomorrow for the next exciting chapter. -kt
>>>
>>>At 11:48 AM 12/5/2001 -0800, Nicholas Phelps wrote:
>>>>Kurt,
>>>>For clarification, I think there were 2 keys for me. The first was to
>>>>un-check the "Automatically detect settings" box for the browser; this
>>>>was not done on my machine by the automatic configuration
>>>>software. The second key appeared to be patience. I can only
>>>>speculate that the delay was due to AT&T DHCP server capacity issues in
>>>>allocating IP addresses when I logged on during their system
>>>>startup??? I am currently able to connect from a cold boot almost
>>>>instantaneously, so this does not appear to be an issue. I don't know
>>>>if it makes a difference, but I am also quite creative in my swearing.
>>>>
>>>>Have you also cycled the power on your cable modem? Power it down and
>>>>leave it off for a minute or so. I know it may sound stupid, but it
>>>>has worked for me in the past. Does the modem light for a cable
>>>>connection flash or is it continually lit? The light should be solid,
>>>>indicating a good connection to the world. I have had 2 modems go out
>>>>in the last year; both erroneously showed a good cable connection. Are
>>>>you able to ping anyone? Forgive me if you already know this, but go
>>>>to Start, Run, and type in 'ping 128.32.166.1' without the quotation
>>>>marks. You should get a reply, or you are not connecting to the world.
>>>>Nick
>>>>
>>>>At 09:49 AM 12/5/2001 -0800, Kurt True wrote:
>>>>>So just to clarify, you're saying the key to effecting the switch over
>>>>>is you just have to wait a while after you change the settings?
>>>>>
>>>>>I ask because your experience sounds like exactly what I went through
>>>>>this morning, except the part where you waited 10-15 minutes and the
>>>>>modem kicked in. I just turned off the machine after what seemed an
>>>>>appropriate period of cussing. -kt
>>>>>
>>>>>-kt
>>>>>
>>>>>At 12:00 PM 12/4/2001 -0800, Nicholas Phelps wrote:
>>>>>>Hi Ted,
>>>>>>Please excuse my advice if it is too basic or off the mark. Did the
>>>>>>home user check their browser settings? All the check boxes on the
>>>>>>LAN settings page (Settings, Control Panel, Internet Options,
>>>>>>Connections) should be unchecked according to the AT&T
>>>>>>instructions. I reviewed the settings from the auto configuration
>>>>>>and found that the network settings were identical to my manual
>>>>>>settings. However, my browser LAN settings were not changed by the
>>>>>>auto configuration; the box to "Automatically detect settings" was
>>>>>>still checked.
>>>>>>
>>>>>>I successfully switched over last night after 30 minutes of mucking
>>>>>>about. I have a Win98 PII and use IE5.5. I used their automatic
>>>>>>configuration software first, with no immediate success. I restored
>>>>>>my old settings, returned to the AT&T site, and used the manual
>>>>>>configuration instructions, with no immediate success. In both
>>>>>>instances, I received brief DHCP error messages after launching the
>>>>>>browser. I called their help line only to hear pre-recorded messages
>>>>>>that were no help. I never reached a tech and was never given the
>>>>>>opportunity to talk to a live person. I finally gave up in
>>>>>>frustration and started to use MS Word. After 10-15 minutes, my
>>>>>>cable modem gave a chime and indicated that I had a good cable
>>>>>>connection. I was able to connect immediately to both the Internet
>>>>>>and my email account. The download speed seemed better, but that may
>>>>>>be due to the lack of current users.
>>>>>>
>>>>>>Hope this proves useful. Good luck to your home user.
>>>>>>
>>>>>>Nick
>>>>>>
>>>>>>At 08:52 AM 12/4/2001 -0800, tedcrum@socrates.berkeley.edu wrote:
>>>>>>>Does anyone have any general recommendations for Berkeley users of
2home
>>>>>>>who must switch to ATT?
>>>>>>>
>>>>>>>I have a user at his home who is having trouble reconfiguring.
>>>>>>>
>>>>>>>Thanks,
>>>>>>>
>>>>>>>TC
>>>>>>>
>>>>>>>
>>>>>>>--
>>>>>>>Ted Crum
>>>>>>>tedcrum@socrates.berkeley.edu
>>>>>>
>>>>>>
>>>>>>Nicholas Phelps
>>>>>>HRMS Project Team
>>>>>>University of California, Berkeley
>>>>>>2001 Addison St, Rm 116
>>>>>>Berkeley, Ca 94720-1526
>>>>>>
>>>>>>Ph. 510.643.1013
>>>>>>Fax 510.643.3531
>>>>>>
>>>>>>
>>>>>>----------------------------------------------------------------------
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