Eve,
You might try running a process listing utility to get a list of
running processes on this machine. "Faceless Background Applications"
and other processes spawned by applications or extensions will
sometimes not quit cleanly via AppleEvents (sent during the "Restart"
command). I would try using one of the utilities below to list and
experiment with manually quitting the "invisible" processes. Once
you've identified the culprit, you may be able to reconfigure or
upgrade it in order to eliminate the hangs.
Here are a couple of utilities that I've used in the past:
Process Watcher (freeware):
<http://perso.magic.fr/suli/pw.html>
Peek-a-Boo (shareware):
<http://www.clarkwoodsoftware.com/peekaboo/>
Good luck,
Rob
_______________________________________________
Robert C. Johnson
Information Technology Manager
Computing Operations & Information Systems
Office of the Vice Chancellor - Budget & Finance
Direct: (510) 643-5577
<mailto:robj@uclink.berkeley.edu>
_______________________________________________
Eve Edelson writes (1/17/2001 at 11:20 AM -0800):
>Dear all,
>
>Opinions welcome on the following situation: a mac which won't
>restart in the normal way ("restart"), and gives the following
>message: "the shutdown could not be completed, because the
>application Unknown could not quit". It will reboot with
>Ctrl-Alt-Del.
>
>The setup:
>A PowerMac 8600
>A defragmented, virus-free 2G hard disk, half full.
>32MB memory
>system 7.5.5 (I know, I know, but I couldn't get $$ from the dept.
>for more memory to accommodate a newer OS)
>WebStar 2.0.1 (ditto)
>Phantom (search engine)
>NetCloak
> "cron" to trigger Analog runs on the WebStar logs.
>Hardware dongle MacCoach, to restart in case of problems.
>
>I have run DiskWarrior and Norton on it.
>
>The server has been unstable in recent months; sometimes it will
>freeze up and MacCoach doesn't always catch it. Traffic is not
>overwhelming.
>
>Would you kindly respond, if you have any advice, to
>ecedelson@lbl.gov, as that address will also forward to socrates.
>
>Thank you folks for any ideas.
>
>Eve Edelson
>Webflunkey, MSE & LBL
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