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Advice and how-to

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• Who we are
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• Advice and how-to
  • Purchasing
  • Using your computer
  • Using email
  • Using the web
  • Connecting
  • Backup and storage
  • Security and privacy
• Computing policies
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See also:

• Links to additional computing sites, on and off campus

You have questions, we have answers! Here we provide helpful tips and information on some of the topics our customers ask us about most frequently. Although we cover a wide range of subjects in these pages, we know not every question will be answered, nor every situation reviewed, so please feel free to contact LSCR for individualized support tailored to address your particular needs and issues.

• Purchasing computers and related equipment ... how and where to buy a new computer, LSCR hardware recommendations, special bulk purchase arrangements.
• Purchasing software ... where to buy software, licensing issues, recommendations and advice
• Purchasing support from LSCR ... LSCR support plans explained; how to order service

• CalAgenda ... an intoduction to CalAgenda, UC Berkeley's electronic calendar/scheduler
• Using "clue" (LS.Berkeley.EDU) ... how to connect to clue, how to use your account, and preferred software programs for file transfer
• Emergency commands ... what to do when you encounter the dreaded full-computer freeze-up
• What is ergonomics? ... history, definition, what it means for you
• Tips for designing a safe and comfortable workstation ... how to arrange your lighting, seating, and overall work environment to prevent injury
• Computer-related health issues ... resources at UC-Berkeley, in California, and across the nation
• Fetch ... how to use this very popular file transfer software program for Mac
• About Help systems ... accessing Help for both Mac and PC
• Mac OS X ... cats, unleashed!
• Stopping a print job ... how to cancel that tome with the typo on page one
• How to report problems ... tips that can help us help you!
• Training resources ... how to arrange training sessions by LSCR consultants or access other campus resources
• Using the UC Seal in letterhead and online ... questions answered about the new official Berkeley seal, how to obtain and use the seal for letterhead, rules for seal use online, and the demise of the UC Seal font for Mac

• About email headers ... how to display and understand what's hidden in an email message header
• Email client software ... a feature-by-feature comparison of popular email software programs
• Preventing spam ... the right way to handle spam (recipes not included)
• The Thunderbird email client ... meet Thunderbird, an open-source email software program that is gaining in popularity
• IMAP FAQ ... Frequently asked questions about the IMAP protocol for email
• Setting up your vacation message ... how to set up a vacation message for CalMail and LS.Berkeley.EDU

• Accessibility ... the why, what, and how of web site accessibillity, leading to sites that are usable by everyone
• Using bookmarks and favorites ... saving your favorite sites, in Firefox and Internet Explorer
• Firefox tips and tricks ... how to use some of the many cool features of Firefox (for both Mac and PC)
• How to design a good web site ... it's so much more than fancy graphics: how to create a web site that looks good, makes sense, meets your needs and is fully accessible
• Managing your site on the L&S/Dreamhost hosting service ... how to connect, change your password, etc.
• Secure file transfer ... options for transferring files to web servers using secure methods
• Web design standards ... standards and guidelines for all web sites that are part of the College of Letters & Science
• Web training resources ... a compendium of online and offline resources on web site design and development

• Bluetooth ... how the much-talked-about Bluetooth came to be, what it does, how to use it ... and a Danish history lesson
• Connecting to campus ... getting your computer to talk to the campus from home or travel through dial-up, broadband, or VPN

• Getting started with the UCBackup service ... utilizing UCBackup for the crucial task of backing up your files
• The care and feeding of diskettes, CDs and other media ... navigating the perplexing array of storage media, from diskettes to DVDs and Zip drives

• Standards ... UC Berkeley has them, you need to meet them
  • Using secure authentication ... secure alternatives to protocols you may be using now
• Changing your password ... how to change your passwords for CalMail, CalNet ID, CalAgenda, and a host of other applications
• Scams, deceptive spam, and electronic identity theft ... protecting yourself from phishing, scams and the like
• Email viruses and hoaxes ... how to protect yourself, what to do if infected